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  • FAQs

FAQs

Delivery

How will I know if Henry Schein has received my order?

What delivery charges will I incur for my order?

How long will it take for my order to be delivered?

I haven’t received my order within the expected time. What should I do?

Orders

How can I check if an item is in stock?

The item I want to order is out of stock, can I still buy it?

How do I place an order on the Henry Schein website?

How do I use promotional offers on my order?

Can I copy a previous order?

I’m having trouble placing my order, what should I do?

How can I track my orders?

Does the Henry Schein website show live pricing?

Why does my session keep timing out?

Payments

What payment methods does Henry Schein offer?

Which credit cards do you accept?

What payment methods do HSH offer?

Which major credit cards do you accept?

Returns & Refunds

What is your credit and returns policy?

Can I cancel an order?

I received the wrong item in my order, what should I do?

I received damaged items, how do I get a replacement?

What is your credit & returns policy?

Can I cancel an order?

I've received a wrong item in my order, what should I do?

I'm missing an item in my order. What should I do?

I've received my order but the items are damaged. How do I organise to replace the damaged items.

Can I return an item online?

Still Have Questions?

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